Specialized Services - COLUMBIA Cruise Services (2024)

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You have a unique product idea and need branch experts to conduct an operational due diligence? You plan a major upgrade of your cruise vessel and need a reliable partner by your side? You want to resume service in times of the COVID-19 pandemic and require public health experts to build your individual COVID-19 prevention plan?

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Dry Dockings

The successful coordination, management and reporting of dry docking is a complex process. CCS offers a specialized team of Marine Engineers and Naval Architects to supervise dry dockings in shipyards around the world.

Newbuilding Supervision

Over the last 35 years, COLUMBIA has provided new building supervision services for more than 260 vessels in more than 35 shipyards worldwide.

COLUMBIA Cruise Services offers below services for new builds.

  • Inspection, evaluation and selection of shipyards
  • Appraisal of building specifications
  • Negotiations on building specification and makers lists
  • Plan approval
  • Attendance and evaluation of model tests
  • Supervision during construction at the shipyard or at sub-contractors premises
  • Attendance and evaluation of shop tests, dock and sea trials
  • Follow up of class and flag state matters
  • Storing up and preparation for sea service
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Refits and Conversions

Overhauling means making something good, even better, and every vessel requires maintenance from time to time. No matter what, to reach the highest cruise industry standards, simply replacing parts, or giving the vessel a new inside appearance to enhance the guest experience, our priority is to find the most cost efficient solution for you. No matter if you intend to upgrade the galley or to optimize the bar or the restaurant, our experienced team is at your service in order to exceed your expectations.

  • Inspection, evaluation and selection of shipyards
  • Coordination with owners and owners’ appointed designers
  • Appraisal of conversion specifications
  • Negotiations on conversion specifications
  • Plan approval with class and flag
  • Supervision during construction at the shipyard or at sub-contractors premises
  • Follow up of class and flag state matters

Vessel Inspection

We offer cost-effective solutions for independent Vessel Condition Inspections, Pre-purchase Vessel Inspections and Lay-up Services. CCS also assists with monitoring the overall maintenance and condition of vessels on bareboat charterer arrangements through our experienced Superintendents. These services ensure the preservation of our clients’ asset values and enhances the future marketability of your vessels.

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Pre-purchase Vessel Inspections and Independent Condition Inspections

You are interested in expanding your fleet and would like to have an expert opinion on the vessel’s operational status and life span? CCS has significant experience with sale and purchase transactions, including pre-purchase inspections on behalf of buyers. Our expertise in this field assists buyers in making qualified investment decisions through reliable vessel information contained in detailed pre-purchase inspection reports.

Lay-up Services

CCS can assist with all types of vessel lay-up operations, ranging from short to long-term lay-ups (hot or cold). Assistance is provided in identifying and securing suitable locations, while ensuring the safety of crew and the vessel at minimum cost and maintenance to the owner. Reactivation of laid up vessels can be provided, as required.

Hotel Product Consultancy

There are so many things that must be considered when running cruise vessels and there is always room for some extra support and supervision. Clients will benefit from our specialized knowledge in consulting projects. Do you want to minimize your costs or optimize your workflows? Our team of experts will support you in consistent hotel procedures, cost optimization and increasing guest satisfaction by improving operational procedures.

  • Verification of operational spaces
  • Food and beverage concepts
  • Menu cycles
  • Galley upgrades
  • Sanitation inspections
  • Optimization of Hotel procedures

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Health & Hygiene Consultancy

Health & Hygiene Consultancy

Helping your vessels to remain healthy and safe!

The COLUMBIA Cruise Service’s Health and Hygiene team provides ongoing review and assistance to our current clients in the areas of:

  • Outbreak prevention and response
  • Food safety
  • Water safety
  • Housekeeping and facilities

With experts in the field of Public Health, Food and Beverage Management and Hotel Management, the CCS Health and Hygiene Team ensures our clients and their products stay up-to-date with the latest international health and hygiene regulations including, but not limited to, the World Health Organization, SHIPSAN, and the U.S. Vessel Sanitation Program.

The team provides a continual review of all practices and procedures that occur on board and ensures they are kept to the highest standards of health and hygiene. In addition, we provide expert support in preventing outbreaks on board and managing an outbreak, should one occur.

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Health and hygiene services for all – a tailor-made approach for businesses ashore and at sea

Does your current business’s health and hygiene plan provide a comprehensive and robust approach to outbreak prevention and response, food safety, water safety and housekeeping? In addition to providing the above services to our fully managed vessels, the CCS Health and Hygiene team provides the follow consultancy services to businesses ashore and at sea:

  • Health and Hygiene audits in accordance with all major public health guidelines (WHO, CDC, ECDC, SHIPSAN and the U.S. Vessel Sanitation Program)
  • Business continuity planning in the event of an outbreak of major public health concern (e.g. COVID-19), which includes in-depth risk assessments and assistance in creating standard operating procedures that encompass all relevant public health guidelines as needed for the safe continuation of your business practices
  • Outbreak prevention and management planning that includes state-of-the-art prevention plans for offices and vessels (including current staff/crew and visitors or guests, as necessary)

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Covid-19 Prevention Measures

CCS has created a sophisticated COVID-19 Prevention and Response Plan that aims to not only keep your vessels free of COVID-19, but also provide guidance to teams on board in the unlikely event of an outbreak. The COVID-19 Prevention and Response Plan draws guidance from all international regulations and guidelines including, but not limited to, Cruise Lines International, EU Healthy Gateways, UK Chamber of Shipping, the Healthy Sail Panel, and the U.S. Centers for Disease Control and Prevention.

Our COVID-19 prevention plans have already been implemented on board trading vessels and have been approved for use by leading public health regulatory bodies.

Our plans cover the following aspects of prevention and management:

  • Risk assessment and revision of standard operating procedures (SOPs), where necessary
  • Aggressive measures to prevent COVID-19 from entering your vessel
  • Measures to minimize the risk of transmission if COVID-19 is found on board
  • Guidance on appropriate care for those affected
  • Advice and planning for transfers, disembarkation and repatriation of crew and guests where necessary

Insurance & Claims Services

COLUMBIA, through its in-house expertise and partners, offer a variety of very competitive and wider term insurance covers from reputable insurers worldwide to suit every client’s specific operational needs. Claims can range from relatively minor crew sickness cases, costing just a few hundred dollars to expensive and complex cases involving major damage to ships or other property and/or injury and loss of life, which may amount to millions of dollars and affect the cost rating of future insurances and thus your profitability. COLUMBIA is dedicated to dealing with such matters with our clients’ interests at heart.

By utilizing Columbia’s Insurance & Claims Services, clients achieve the following:

Insurance

  • Savings through economies of scale
  • Long term stability
  • Wide insurance terms
  • Competitive premia and low deductibles
  • Various options for ancillary covers
  • Access to world leading insurance brokers, average adjusters and maritime lawyers

Claims Services

  • Process control
  • Mitigation of problems
  • Clarity of cover in the event of a loss
  • Ensuring timely submission of claims
  • KPI monitoring; facilitating prompt collection of funds
  • Tailor made reporting
  • Seamless global service ensuring consistency

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CONTENT

ADDITIONAL LINKS

ABOUT

We provide state of the art services according to our management system ensuring 100% compliance with International Rules and Regulation as well as best practice Environmental and ISO Standards (ISO 9001, ISO 14001, ISO 50001, and ISO 45001).

WHAT WE DO

Dedicated to cruise vessel management in the markets of expedition, luxury and classic cruising, we are operating cruise and expedition vessels on a world-wide trade basis. We offer the full range of ship management services including technical management, marine & port operations, and crew and hotel services covering a passenger capacity range from 155 up to 2.200.

Specialized Services - COLUMBIA Cruise Services (2024)

FAQs

What services are offered on cruises? ›

  • Accommodation. Stateroom. ...
  • Drinks. Sunset Bar. ...
  • Meals. Main Dining Room. ...
  • Wi-Fi. Celebrity Cruises' All Included fares include Basic Wi-Fi access. ...
  • Theater Shows. Onboard entertainment. ...
  • Casino Entry. Casino. ...
  • Fitness Center. Fitness Center. ...
  • Sundeck & Pools. Pool Deck.
Mar 17, 2024

Who is the CEO of Columbia Cruise Services? ›

“The rebranding of COLUMBIA cruise services is an important step in unifying our visual identity across the CB portfolio,” said Norman Schmiedl, CEO of CB.

Are there different classes of service on cruise ships? ›

While most cruise line no longer have “classes” i.e. Titanic style. They do still have different grades of service. Many major cruise lines are working to provide higher levels of service to those willing to pay.

What do cruise ships do with sewage? ›

Do Cruise Ships Dump Sewage? Yes. To get into a few more specifics than above, the U.S. allows cruise ships to dump treated waste into the ocean if they are within three and a half miles from shore. Beyond that point, there are no restrictions for dumping untreated, raw sewage in U.S. ocean waters.

What is offered on a cruise? ›

You also may have a few questions about what is included on a cruise. It helps to think of it this way: Your cruise fare is mostly all-inclusive — your stateroom, dining in a variety of locations, onboard entertainment and access to pools, hot tubs and other amenities and activities are typically included on a cruise.

Do you get any service on a cruise? ›

Stay Connected While At Sea On Your Cruise!

WMS offers an advanced roaming network onboard cruise ships allowing you to use your phone just like you do at home. Service for voice calls, texting (SMS) and data is available onboard while the ship is at sea.

Who owns cruise Specialist? ›

Cruise Specialists is a wholly-owned business within Travel Leaders Group. As part of Travel Leaders Network, we utilize proprietary programs that unlock even greater value for our clients.

Who is the owner of Columbia ships? ›

The group is owned by Heinrich Schoeller, who set it up in 1978 and remains chairman of Columbia and executive chairman of Schoeller Holdings.

Who is my cruises owned by? ›

Ignite Holidays Pty Ltd ABN 86 119 314 377 (“Ignite Holidays Pty Ltd”, “My Cruises”, “we”, “us”, “our”), a subsidiary of Ignite Travel Group Ltd, is a travel agency providing holiday packages and other travel related products.

What is considered the most luxurious cruise line? ›

  • #1. Viking Ocean Cruises. #1 in Best Luxury Cruise Lines. ...
  • #2. Seabourn Cruise Line. #2 in Best Luxury Cruise Lines. ...
  • #3. Regent Seven Seas Cruises. #3 in Best Luxury Cruise Lines. ...
  • #4. Oceania Cruises. #4 in Best Luxury Cruise Lines. ...
  • #5. Silversea Cruises. #5 in Best Luxury Cruise Lines. ...
  • #6. Azamara. #6 in Best Luxury Cruise Lines.

What does OBC mean on cruise ship? ›

Onboard Credit (OBC) is virtually free money that you can spend on the ship. This extra perk is typically an exclusive offer provided by us, or a special deal we've negotiated with the cruise line to ensure you get the most value for your money.

Which level is better on a cruise ship? ›

The higher the deck, the better and, often, more panoramic the view. Cabins on top decks aren't always the best on the ship, but many suites and specialty cabin categories are typically located on upper decks. Like to be near all the action? Most mega-ships place their lido (pool) areas on higher decks.

Do cruise ships have jails? ›

The answer is yes, most cruise ships do have some form of detention facility on board, commonly known as a “brig”. These facilities are typically small rooms located in the lower decks of the ship and are used to detain passengers or crew members who have broken the law or violated the ship's rules and regulations.

What do cruise ships do with leftover food? ›

Traditionally, the leftover food on a cruise ship is ground by food pulpers, then pulverized in a paste or slurry to be stored until the ship reaches land. Once the waste arrives on land, it is transported to a facility for processing. These facilities could be a landfill or an anaerobic digestion plant.

What disease is common on cruise ships? ›

Respiratory Illnesses. Respiratory illnesses are the most common medical complaint on cruise ships. During the pretravel visit, evaluate whether vaccines or boosters (e.g., COVID-19, influenza) are needed and emphasize the importance of practicing good respiratory hygiene and cough etiquette while onboard.

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