__CCS is constantly expanding and looking for the right individuals and professionals
to share and contribute to our mission and vision.
With a young and diversified fleet operated for and on behalf of our clients, we can offer the comfort of a reliable environment, which is the basis for long term employment and a prosperous career.
Office Jobs
Head of Vessel Operations (M/F/D)
COLUMBIA Cruise Services GmbH & Co. KG (CCS), affiliated to the COLUMBIA Group, is a Hamburg-based company founded in 2014. The Cypriot predecessor, the "COLUMBIA Cruise Group" looks back on a history of 30 years within the maritime leisure industry. Due to our continuous fleet expansion, we are looking for the right individual to strengthen and complement our Hamburg based Team.The Head of Vessel Operations is responsible for overseeing the operations and management of a fleet of cruise ships. He ensures the smooth functioning of the ships, adherence to safety regulations, and efficient use of resources. This role involves working closely with various departments, including operations, technical, marine, commercial and crewing to ensure the fleet's overall operational success. The Head of Operations will be the client`s point of contact for all operational matters.Vessel Managers who are responsible for the technical and operational matters of their assigned vessels and have budget responsibilities for such assigned vessels will report to the Head of Vessel Operations.Key Responsibilities:
- Overall responsibility for the operational management of the managed fleet.
- Manages the Operations Department, including Vessel Managers
- Develops and implements operational strategies to ensure continuous operations of the fleet, resolving any operational issues with the Head of Technical and the Head of Marine and Port Operations and ensuring regulatory compliance.
- Collaborates with the Head of Technical and Head of Marine and Port Operations to ensure effective coordination between technical and operational functions.
- Monitors industry trends, market dynamics, and customer feedback to drive continuous improvement in operational performance.
- Approve and manages fleet operational budgets, forecasts, and cost control measures in collaboration with vessel manager and Commercial Department
- Implements and maintains operational policies, procedures, and standards as per company safety management system.
- Staff Management and Training:
- Recruit, train, and manage a diverse team of onshore personnel.
- Monitor ship schedules, itineraries, and port activities to ensure efficient operations as applicable.
- Monitor and manage fuel consumption to improve efficiency and reduce costs.
- Provide leadership, guidance, and support to the shipboard management teams.
- Conduct performance evaluations, address concerns, and motivate the team
- Develop and implement training programs to enhance employee skills and knowledge.
- Prepare and manage budgets for fleet operations, maintenance, and crewing in collaboration with the Head of Departments.
- Monitor operational and capital expenses, to ensure budget targets are met
- Identify cost-saving opportunities and implement strategies to improve profitability.
- Stay up to date with international maritime regulations and industry standards.
- Ensure compliance with safety, security, and environmental regulations.
- Implement corrective actions and continuously improve safety and compliance standards.
- Emergency response team leader during emergency response cases and active part of the emergency response team
- Qualifications and Requirements:
- Bachelor's degree in maritime studies, business administration, logistics, or a related field (preferred).
- Experience out at sea to a level of Master Mariner or Chief Engineer
- Proven experience in fleet management, preferably in the cruise ship industry.
- In-depth knowledge of international maritime regulations and industry best practices.
- Strong leadership and managerial skills with the ability to motivate and inspire teams.
- Excellent communication, negotiation, and problem-solving abilities.
- Proficient in data analysis and budgeting.
- Familiarity with ship maintenance and technical operations is advantageous.
- Willingness to travel and work in a fast-paced, dynamic environment.
- Ability to handle emergency situations and make quick decisions
If you meet the criteria outlined above and believe you are the right individual to join our team, please send your application by e-mail stating your salary expectations and earliest possible starting date to: shorejobs@csm-d.com
COLUMBIA Cruise Services GmbH & Co. KG (CCS), affiliated to the COLUMBIA Group, is a Hamburg-based company founded in 2014. The Cypriot predecessor, the "COLUMBIA Cruise Group" looks back on a history of 30 years within the maritime leisure industry. Due to our continuous fleet expansion, we are looking for the right individual to strengthen and complement our Hamburg based Marine Team.Tasks:
- Collaborating with shipboard personnel and authorized Service suppliers on matters relating to functionality and reliability of, Life Saving Appliances, Fire Fighting Equipment, by monitoring PMS.
- Collaborating with Technical Department and Safety Officer for keeping LSA Plan, FCP and SFP Plan updated
- Planning, performing and following up on regular as well as occasional Marine & Safety inspections, providing reports upon their completion and ensuring that any issues which do not fully comply with industry regulations and recommendations are dealt with;
- Maintaining Budgets for the assigned ship and scope;
- Providing personnel acting as Company Emergency Phone Holder on a rotatory basis and participating in Company Emergency Management;
- Collaborating with Crewing department by conducting employment/promotion interviews, (de)briefings and appraisals of Safety Officers;
Requirements:
- Sailed as Safety Officer onboard a reputed cruise lin
- Have previous experience dealing with upkeep and maintenance of LSA and FFA
- Holding a Master Mariner license preferred
- Previous Shore Experience working with LSA and FFA preferred
- Clear articulate communicator with good negotiation and presentation skills, fluent in English
- Track record of being able to meet tight deadlines in a pressurized environment.
- Ability to build and develop professional relationships with a diverse range of internal and external business partners.
- Proactive, dynamic self-starter who is able to work independently and can be trusted to deliver excellent results
- Analytical and logical thinker with the ability to plan ahead and prioritise effectively with a data-driven approach to problem-solving
If you meet the criteria outlined above and believe you are the right individual to join our team, please send your application, preferably by e-mail stating your salary expectations and earliest possible starting date to: shorejobs@csm-d.com
Marine Superintendent (M/F/D)
COLUMBIA Cruise Services GmbH & Co. KG (CCS), affiliated to the COLUMBIA Group, is a Hamburg-based company founded in 2014. The Cypriot predecessor, the "COLUMBIA Cruise Group" looks back on a history of 30 years within the maritime leisure industry. Due to our continuous fleet expansion, we are looking for the right individual to strengthen and complement our Hamburg based Marine Team.Your tasks:
- Supporting the Masters in applying bridge procedures and occupational safety standards in line with regulatory and Company policies;
- Monitoring validity of the vessels certification and ensuring readiness for third party inspections at any time;
- Conducting regular Marine & Safety inspection and Internal Audits ensuring that the Company Management System, Policies, standards and procedures are effectively implemented on allocated vessels;
- Liaising and follow up with all parties to ensure that issues raised during Vessel’s inspections and Audits have been followed up and dealt with;
- Reviewing HSE Committee meetings and encouraging a robust occupational health and safety culture as well as environmental awareness within the fleet;
- Supporting the fleet with preparation and execution of Emergency exercises and Drills;
- Participating in Risk Management processes;
- Participating in investigation of the incidents, accidents and hazardous occurrences. Monitoring the follow up and implementation of the preventive and corrective actions.
Your profile:
- Not less than two years in position of the Master or Senior Deck Officer on a passenger and / or Expedition ship;
- Good practical knowledge of the Cruise and / or Expedition sectors of the industry;
- Good knowledge of international rules and regulations and industry guidelines and recommendations;
- Good leadership , controlling and communication skills as well as the ability to work within a team;
- Excellent command of the English language.
The Marine Superintendent reports to the Head of Marine and Port Operations.If you meet the criteria outlined above and believe you are the right individual to join our team, please send your application, preferably by e-mail stating your salary expectations and earliest possible starting date to: shorejobs@csm-d.com
Vessel Manager (M/F/D)
A vessel manager for cruise ships is responsible for overseeing the operations and management of a fleet of cruise vessels. The role involves ensuring the safe and efficient operation of the cruise ships, providing an exceptional guest experience, and complying with relevant regulations and industry standards specific to the cruise industry.Key Responsibilities:
- Coordinate and manage the day-to-day operations of the cruise ships, including itinerary planning, scheduling, and optimization of onboard services. Ensure smooth embarkation and disembarkation processes, efficient use of resources, and timely adherence to port schedules.
- Guest Experience: Maintain a high standard of guest satisfaction by overseeing the quality of onboard services, including accommodations, dining, entertainment, activities, and customer service. Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Ensure compliance with all relevant maritime regulations, international conventions, and cruise industry standards for safety, security, and environmental protection. Develop and implement comprehensive safety management systems and procedures to protect the safety and well-being of guests and crew members.
- Oversee the recruitment, training, and management of the onboard crew, including hospitality, entertainment, culinary, housekeeping, and technical staff. Maintain crew records, monitor performance, and ensure compliance with labor laws, safety training, and certification requirements.
- Collaborate with technical and engineering teams to ensure the proper maintenance, repair, and operation of ship systems, machinery, and equipment. Develop and implement planned maintenance programs to ensure the reliability and efficiency of onboard systems.
- Prepare and manage the vessel budget, including forecasting and cost control for onboard operations, supplies, maintenance, and crewing. Monitor expenses and revenue streams to maximize profitability while maintaining high service standards.
- Liaise with port authorities, regulatory bodies, suppliers, travel agents, and other stakeholders to ensure compliance with regulations and contractual obligations. Maintain positive relationships and address any issues or disputes that may arise.
- Develop and implement emergency response plans and procedures for various scenarios, including medical emergencies, natural disasters, and security threats. Conduct regular drills and training to ensure preparedness of the crew and guests.
- Maintain accurate records, logs, and documentation related to vessel operations, safety, crewing, maintenance, and compliance. Prepare reports on vessel performance, incidents, guest satisfaction, and other relevant metrics. Ensure timely and accurate submission of regulatory reports and documentation.
- Stay updated on industry trends, guest preferences, technological advancements, and regulatory changes in the cruise industry. Identify opportunities for process improvement, innovation, and service enhancements to provide an exceptional guest experience and maintain a competitive edge.
If you meet the criteria outlined above and believe you are the right individual to join our team, please send your application, preferably by e-mail stating your salary expectations and earliest possible starting date to: shorejobs@csm-d.com
Sea Jobs
As a team member aboard you will take a very active role contributing jointly with the
office operations towards achieving customer satisfaction.
- Hospitality
No job openings found under this category
No job openings found under this category
Position Summary / Job description
We are looking for an experienced Chef de Partie to join our onboard team.
The Chef de Partie onboard the cruise ship Club Med 2 will be responsible for a specific station in the galley, ensuring the preparation and delivery of dishes to meet the highest standards. The culinary expertise, attention to detail, and teamwork of this person, will contribute to the successful execution of our diverse menus.
Primary Responsibility of the Role:
·Prepare and cook dishes according to standard recipes and guidelines.
·Maintain the cleanliness and organization of your assigned station.
· Collaborate with the culinary team to ensure efficient operations in the galley.
· Support the Junior Sous Chef and Sous Chef in daily operations.
· Ensure dishes are prepared to meet high culinary standards and maintain consistency.
· Follow food safety and hygiene regulations at all times.
· Ensure proper food handling and storage practices.
Position Summary / Job description
We are looking for an experienced Bar Waiter to join our onboard team.
The Bar Waiter onboard the cruise ship Club Med 2 will be responsible for providing a smooth and efficient bar / wine service within an allocated area. Serve guests and provide a professional bar service, enhancing the guest, fully adhering to company service standards.
Primary Responsibility of the Role:
·Serve drinks to guests complying fully with the Responsible Service of Alcohol policies and procedures, including informing the Head Bar Tender / Bar Manager when a guest has consumed excessive alcohol.
·Actively generate bar revenues by promoting set campaigns, increasing revenue generating opportunities and working to exceed targets.
· Correctly enter guests billing into the relevant system in a timely manner. Assist with controlling bar budget costs by ensuring that all products, equipment and cleaning materials are used in a cost effective and efficient manner.
·Follow all working and cleaning routines and rotas and ensure the appearance and condition of all items including glasses, equipment and bottles meet the required standards. Keep the outlet neat and tidy at all times.
·Set up and clear down the area prior to and after service periods. Use and maintain all bar equipment correctly, reporting any repairs required promptly.
·Meet and greet guests and assist with baggage as required on embarkation / disembarkation days, safely moving guest luggage.
·Support the Restaurant department by undertaking allocated duties within the Restaurant area as and when required.
Position Summary / Job description
We are looking for an experienced Waiter to join our onboard team.
The Restaurant Waiter onboard the cruise ship Club Med 2 will provide exemplary, attentive customer service to passengers during their dining experience, in all restaurant outlets, ensuring a smooth and efficient service is provided in order to achieve a high level of customer satisfaction.
Primary Responsibility of the Role:
· Engage with the passengers in a friendly and polite manner. Take orders correctly and drink quickly and accurately to the table.
· Serve food orders following company policies and procedures, including informing the restaurant manager when a passenger has any issue with what he received.
·Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative dish that may suit or help inform choices.
· Provide attentive customer service to allocated tables throughout the service period. Process passenger billing correctly for the charge of food and drinks, where applicable, using the point-of-sale system.
·All restaurants and stations must be clean, orderly and properly prepared prior to restaurant opening. Inform the Restaurant Manager of any fixtures or fittings that need repair / renewal.
· Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner, when required and perform duties as requested.
·You have a complete knowledge of all the menu and food offering. The proper cutlery must be used for each dish as per the procedure line.
·Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.
Position Summary / Job description
We are looking for an experienced Sous Chef to join our onboard team.
The Sous Chef onboard the cruise ship Club Med 2 will a key member of the culinary team, supporting the Executive Chef in overseeing the galley operations. The culinary skills, leadership abilities, and teamwork will contribute to delivering exceptional dining experiences for our guests and maintaining the highest standards of food preparation and presentation.
Primary Responsibility of the Role:
·Assist the Executive Chef in supervising and coordinating the galley team.
·Ensure smooth and efficient kitchen operations during meal service, maintaining high culinary standards.
·Oversee the preparation, cooking, and presentation of dishes, ensuring quality and consistency.
·Implement standardized recipes and plating guidelines to maintain a consistent guest experience.
·Mentor and guide the kitchen staff, including chefs de partie and other team members.
·Foster teamwork and maintain a positive work environment to enhance productivity.
·Assist in managing inventory levels and ordering supplies as needed.
·Minimize waste and maintain cost efficiency to meet budgetary guidelines.
·Enforce strict adherence to food safety and sanitation standards, following local and international regulations.
·Conduct regular inspections to ensure cleanliness and hygiene in the galley.
·Work closely with other departments to ensure seamless coordination of dining experiences.
Maintain open communication with the culinary team and other onboard staff.
Position Summary / Job description
We are looking for an experienced Bartender to join our onboard team.
The Bartender onboard the cruise ship Club Med 2 will provide exemplary, attentive customer service to passengers during their dining experience, in all bar outlets, ensuring a smooth and efficient service is provided in order to achieve a high level of customer satisfaction.
Primary Responsibility of the Role:
· Engage with the passengers in a friendly and polite manner. Take orders correctly and issue drinks quickly and accurately to the table.
· Serve drinks following company policies and procedures, including informing the Head Bartender when a passenger has consumed excessive alcohol.
· Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative drinks that may suit or help inform choices.
· Provide attentive customer service to allocated tables throughout the service period. Process passenger billing correctly for the charge of drinks, where applicable, using the point-of-sale system.
· All bars must be clean, orderly, and properly prepared prior to bar opening. Inform the Head Bartender of any fixtures or fittings that need repair / renewal.
· Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner, when required and perform duties as requested.
· You have a complete knowledge of all the drinks listed. The correct glassware and garnishes must be used for each drink as per the procedure line.
Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures
Position Summary / Job description
We are looking for an experienced Assistant Waiter to join our onboard team.
The Assistant Waiter onboard the cruise ship Club Med 2 will provide exemplary, attentive customer service to passengers during their dining experience, in all restaurant outlets, ensuring a smooth and efficient service is provided in order to achieve a high level of customer satisfaction.
Primary Responsibility of the Role:
· Engage with the passengers in a friendly and polite manner.
·Assist the waiter to serve food orders following company policies and procedures, including informing the Headwaiter when a passenger has any issue with what he received.
· Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative dish that may suit or help inform choices. Refer to your waiter in case of any doubt.
·Provide attentive customer service to allocated tables throughout the service period.
· All restaurants and stations must be clean, orderly and properly prepared prior to restaurant opening. Inform the waiter of any fixtures or fittings that need repair / renewal.
· You will have a thorough understanding of all the menu and food offering. The proper cutlery must be used for each dish as per the procedure line.
·Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.
Position Summary / Job description
We are looking for a Restaurant Manager - Maître D’ ready to join in April.
Primary Responsibility of the Role:
· Leads the Restaurant teams and ensures training, development and supervision of the Restaurant teams in product knowledge and service.
·Supervises and motivates the team by ensuring all Standard Operating Procedures are in place and executed before, during and after service.
·Ensures proper inventory processes including requisitions, receiving, moving and stocking product in accordance with first in/ first out (FIFO).
·Prepares for and leads all Sanitation and Public Health inspections.
·Advance planning, coordination and oversight of execution of special events and Banquets.
·Provides assistance to direct reports and the Assistant Food and Beverage Manager in the execution of the day-to-day operations of the Restaurant venues.
· Manages the financial performance to exceed expectations for all Specialty venues in partnership with senior leadership.
· Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included.
·Coordinates and maintains on-going training programs and its’ execution to ensure all team members always have access to all pertinent training materials and are regularly tested on all information including menus, hours of operation, steps of service, Public Health and other divisional, brand information.
· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty and integrity.
· Able to execute any electronic reservation system as assigned by company directives and to be able to train and guide on-board restaurant team members competently in the system.
·Ensuring cooperation and coordination of activities with all other departments, with special focus on the relationship with the Galley Department/Executive Chef.
·Leading “by example” by knowing manuals and guidelines, including the latest updates, and teaching/coaching on board teams for optimal results.
·Conducting VSP inspections with the shipboard management team, ensuring 100% compliance, including equipment status and maintenance reports.
· Monitoring NPS Scores and by engaging the management team immediately follows up on both success and failure to create an environment of acute awareness and positive re-enforcement.
·Additional duties may, and will, be assigned by the shore side management with an expectation of execution.
CONTACT
- COLUMBIA Cruise Services
Große Elbstraße 275
D - 22767 Hamburg - +49 (0)40-36 13 04 0
- contact@columbia-cs.com
CONTENT
ADDITIONAL LINKS
ABOUT
We provide state of the art services according to our management system ensuring 100% compliance with International Rules and Regulation as well as best practice Environmental and ISO Standards (ISO 9001, ISO 14001, ISO 50001, and ISO 45001).
WHAT WE DO
Dedicated to cruise vessel management in the markets of expedition, luxury and classic cruising, we are operating cruise and expedition vessels on a world-wide trade basis. We offer the full range of ship management services including technical management, marine & port operations, and crew and hotel services covering a passenger capacity range from 155 up to 2.200.
